Know Your Refund & Return Rights

Policy Updated : August 1, 2025

At Prepp. Bharat Study Material Store, we aim to deliver high-quality, exam-relevant content to help you succeed. However, if you’re not satisfied with your purchase, we’re here to help with clear and fair refund and return guidelines.

Easy Return Policy

Hassle-free 7-day return window on eligible printed material.
Initiate request through your account or support team.

Quick Refund Process

Refunds processed within 5–7 working days
once returned item is received & verified.

Safe & Transparent Claims

No hidden terms. Get clear updates via email/SMS.
Customer-first support for any issue.

Return Policy (Printed & Physical Products)

Return Window: Within 7 days of delivery
Eligible Conditions:
  • Unused & original condition
  • Sealed packaging (for combo packs or book bundles)
  • Damaged, misprinted, or incorrect delivery
Not Eligible:
  • Used or written-in books
  • Opened combo packs
  • Requests after 7 days
Return Shipping:
Customer bears the shipping cost unless the product is damaged or incorrectly sent.

Digital Products (PDFs, E-Notes, Video Courses)

Please Note: Digital products are non-returnable & non-refundable once delivered.However, refunds/exchanges are possible if:
  • The product is not downloadable or corrupted
  • You receive a wrong file and report within 48 hours
Please do not share your download links. Misuse may void support eligibility.

Refund Process

  • Refunds (if approved) are processed within 5–7 business days to the original payment method.

We’ll notify you once we’ve received and reviewed your return request.

Exchange Policy

  • We only exchange physical products that are defective or damaged.
  • No exchange or return on digital items.
Reach out with the following:
  • Order ID
  • Reason for return/refund
  • Image of the product (if applicable)
Call/WhatsApp: +91 8527957466

Additional Guidelines

  • Partial returns not allowed on combo offers.
  • Refunds not applicable for change of mind or exam cancellation.
  • Prepp. Bharat holds full right to approve or deny return requests as per policy compliance.